Payment center of “NOVA Ins. Co.” is in new office

29.08.2012 Payment center of “NOVA Ins. Co.” has moved at 68. Tupoleva str. (opposite motor police station). The new office is located closely to the central office. For customer convenience, there is a special place for a vehicle inspection.

Movement will improve customer service of “NOVA”. They will be able to write notification of the insured event at the same address, to provide a car for the inspection by a crash Commissioner, to submit an application for payment, to meet with his personal manager and consult on the state of affairs of the payment.

Alexander Yatsiuk, Deputy of Chairman of the Board for claims settlement says:”My insurance experience more than once has tried to convince me that a quality settlement of insurance claims and timeliness of payments are the most important factors in creating a positive image of the company.

There are different situations: insurers may not know the terms of payment under the legislation, the features of the examination, which can cause confusion. Therefore, we are planning to paid a lot of attention to feedback from customers, keep them informed of what is a stage of  case on payment, explaining the nuances of settlement. Special attention in development strategy of “NOVA” is paid to work of departments which provide timely payment of claims”.